Terms of Service

1 Agreement to Terms

By accessing and using the AI Solutions Malaysia website located at www.ai-solutions-malaysia.com and any related services provided by AI Solutions Malaysia, you accept and agree to be bound by the terms and provision of this agreement.

These Terms of Service ("Terms") govern your use of our website, services, and products. If you do not agree with any part of these terms, you must not use our services. AI Solutions Malaysia reserves the right to update these terms at any time without prior notice, and your continued use of our services constitutes acceptance of any changes.

Key Points to Remember

• These terms apply to all users, including visitors, clients, and service subscribers
• By using our services, you acknowledge that you have read and understood these terms
• We may modify these terms at any time, and changes will be posted on this page
• Your continued use of our services after any changes constitutes acceptance

2 Description of Services

AI Solutions Malaysia provides artificial intelligence consulting, development, and integration services tailored for businesses across Malaysia and Southeast Asia. Our services include but are not limited to:

All services are provided subject to the terms and conditions outlined in this document, any applicable service agreements, and our company policies. Service availability may vary based on your location and specific requirements.

3 User Responsibilities and Conduct

As a user of AI Solutions Malaysia services, you are responsible for ensuring that your use of our website and services complies with all applicable laws, regulations, and these terms.

Acceptable Use Policy

You agree NOT to use our services to:

Account Security

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Keeping your contact information up to date

4 Intellectual Property Rights

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of AI Solutions Malaysia and are protected by Malaysian and international copyright, trademark, and other intellectual property laws.

License Grant

Subject to your compliance with these Terms, AI Solutions Malaysia grants you a limited, non-exclusive, non-transferable license to:

• Access and use our website for legitimate business purposes
• Download and print copies of our publicly available materials
• Use our services in accordance with your service agreement

Your Content

You retain ownership of any content you provide to us. However, by providing content, you grant AI Solutions Malaysia a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content solely for the purpose of providing our services to you. We will not disclose your confidential information to third parties without your consent, except as required by law or as necessary to protect our legal interests.

5 Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Usage

We collect and use your information to:

• Provide and improve our AI solutions and services
• Communicate with you about our services
• Process payments and manage your account
• Comply with legal obligations
• Enhance user experience and website functionality

Your Rights

Under PDPA, you have the right to:

• Access and correct your personal data
• Withdraw consent for data processing
• Request deletion of your personal data
• Lodge complaints with relevant authorities

6 Service Availability and Modifications

While we strive to provide uninterrupted service, AI Solutions Malaysia does not guarantee that our website or services will be available at all times. We may temporarily suspend or restrict access to certain features for maintenance, updates, or other operational reasons.

Service Modifications

AI Solutions Malaysia reserves the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify users of significant changes that may affect their use of our services.

Service Level Commitments

We target the following service levels for our premium clients:

• 99.5% uptime for core AI services
• Response time within 4 hours for critical issues
• 24/7 support availability for enterprise clients
• Regular security updates and patches

7 Payment Terms and Billing

All fees for our services are due according to the payment terms specified in your service agreement or project quotation. Payment terms, billing cycles, and accepted payment methods will be clearly stated in your contract.

Payment Methods

We accept the following payment methods:

Late Payment Policy

Refund Policy

Refunds are subject to the terms outlined in your specific service agreement. Generally, refunds are not available for completed work or custom AI solutions. For subscription-based services, refunds may be available within the first 14 days of service, subject to a review process.

8 Limitation of Liability and Disclaimers

Service Warranties

AI Solutions Malaysia provides our services "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

AI Accuracy Disclaimer

AI solutions and models, by their nature, provide outputs based on training data and algorithms. While we strive for accuracy, we cannot guarantee the complete accuracy or reliability of AI-generated outputs. Users are responsible for validating AI results and using them appropriately.

Limitation of Liability

Force Majeure

AI Solutions Malaysia shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or network failures.

9 Termination

Either party may terminate this agreement at any time, with or without cause, by providing written notice to the other party. Termination will be effective as specified in your service agreement or upon receipt of written notice.

Termination by You

You may terminate your account or service agreement by:

• Providing written notice as specified in your service agreement
• Following the cancellation procedures in your account dashboard
• Contacting our customer support team

Termination by AI Solutions Malaysia

We may terminate or suspend your access immediately, without prior notice, for any reason, including:

• Breach of these Terms of Service
• Fraudulent or illegal activities
• Non-payment of fees
• Violation of our acceptable use policy
• Extended periods of account inactivity

Effect of Termination

Upon termination:

• Your access to our services will be immediately suspended
• All outstanding fees become immediately due
• We will provide reasonable assistance in data migration, if requested
• Your obligations regarding confidentiality survive termination
• Certain provisions of these Terms will remain in effect

10 Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or relating to these Terms or our services shall be resolved through the Malaysian court system.

Jurisdiction and Venue

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Malaysia, and you hereby consent to the personal jurisdiction and venue therein. The courts located in Kuala Lumpur shall have exclusive jurisdiction over any disputes arising from these Terms.

Dispute Resolution Process

Compliance with Malaysian Law

All our operations, services, and these Terms comply with applicable Malaysian laws, including but not limited to:

• Communications and Multimedia Act 1998
• Electronic Commerce Act 2006
• Personal Data Protection Act 2010
• Companies Act 2016

11 Changes to These Terms

AI Solutions Malaysia reserves the right to modify, update, or replace these Terms of Service at any time without prior notice. We will post the updated terms on this page and update the "Last Updated" date accordingly.

Notification of Changes

When we make significant changes to these Terms, we will:

• Post a notice on our website's homepage
• Send email notifications to registered users (where applicable)
• Update the "Last Modified" date at the top of this document
• Provide a summary of key changes when possible

Acceptance of Changes

Your continued use of our services after any such changes constitutes your acceptance of the new Terms. If you do not agree with the modified terms, you must discontinue use of our services.

12 Contact Information and Support

If you have any questions about these Terms of Service, need clarification on any provisions, or require support regarding our services, please don't hesitate to contact us.