Privacy Policy
Your privacy is fundamental to our operations. This comprehensive policy explains how AI Solutions Malaysia collects, uses, protects, and manages your personal information in compliance with Malaysia's Personal Data Protection Act (PDPA) and international privacy standards.
Our Commitment to Privacy
At AI Solutions Malaysia, we recognize that your personal information is valuable and deserves the highest level of protection. Our privacy-first approach ensures that every aspect of our business operations respects your privacy rights while delivering exceptional AI solutions and services.
This Privacy Policy applies to all our services, websites, applications, and business interactions in Malaysia and internationally. We are committed to transparency about our data practices and provide you with control over your personal information.
Last Updated: January 15, 2025
This policy is effective immediately and governs our collection, use, and disclosure of personal information. We encourage you to review this policy regularly to stay informed about our privacy practices.
Quick Reference
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1
Data Collection
What information we collect and why
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2
Data Usage
How we use your information
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3
Your Rights
Your privacy rights and choices
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4
Data Security
How we protect your information
Information We Collect
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Company affiliation and job title
- • Professional credentials
- • Communication preferences
Business Data
- • Company information and size
- • Industry and sector details
- • Business requirements and goals
- • Project specifications
- • Financial information (when applicable)
Technical Information
- • IP address and browser details
- • Device information and specifications
- • Website usage and navigation patterns
- • Performance metrics and analytics
- • Cookies and similar technologies
How We Use Your Information
| Purpose | Data Used | Legal Basis |
|---|---|---|
|
Service Delivery
Providing AI solutions and technical support
|
Personal, Business, Technical | Contract performance |
|
Communication
Responding to inquiries and providing updates
|
Personal, Contact | Legitimate interest |
|
Marketing
Sending relevant content and service updates
|
Personal, Business | Consent / Legitimate interest |
|
Analytics
Improving our services and user experience
|
Technical, Usage | Legitimate interest |
|
Legal Compliance
Meeting regulatory and legal obligations
|
Personal, Business, Financial | Legal obligation |
Information Sharing and Disclosure
When We Share Information
Service Providers
Trusted third-party vendors who assist in delivering our services, under strict confidentiality agreements and data protection standards.
Legal Requirements
When required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In connection with mergers, acquisitions, or sale of assets, with continued privacy protection.
Our Protections
We Never Sell Your Data
AI Solutions Malaysia does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale.
Your Privacy Rights
Right to Access
You have the right to request access to the personal information we hold about you, including details about how we use it and who we share it with.
Response time: Within 30 days
Right to Rectification
You can request correction of any inaccurate or incomplete personal information we hold about you.
We verify all correction requests
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances, subject to legal and business requirements.
Subject to legal obligations
Right to Restrict
You can request that we limit how we process your personal information in certain situations.
Processing limitations apply
Right to Data Portability
You can request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
Standard formats available
Right to Object
You can object to processing of your personal information for direct marketing purposes or based on legitimate interests.
Marketing opt-out available
Data Security and Protection
Multi-Layer Security Approach
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework is continuously updated to meet evolving threats and industry standards.
Encryption
All data transmission is encrypted using industry-standard TLS 1.3. Data at rest is protected with AES-256 encryption.
Access Controls
Role-based access control ensures only authorized personnel can access personal information, with regular access reviews.
Monitoring
24/7 security monitoring and incident response procedures ensure rapid detection and mitigation of security threats.
Compliance
Regular audits and compliance checks ensure adherence to PDPA, GDPR, and other relevant privacy regulations.
Security Certifications
Data Breach Protocol
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and provide detailed information about the incident and our response measures.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our services.
Your Choice
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality and security. Cannot be disabled.
- • Session management
- • Security authentication
- • Load balancing
Performance Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
- • Google Analytics
- • Page load times
- • User journey tracking
Functional Cookies
Remember your preferences and provide enhanced features.
- • Language preferences
- • Region settings
- • UI customizations
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
- • Targeted advertising
- • Social media integration
- • Conversion tracking
Cookie Management
You have several options for managing cookies:
Cookie Consent
By continuing to use our website, you consent to our use of cookies as described in this policy.
Data Retention and Deletion
Retention Periods
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Active Customers
We retain your information throughout your relationship with us and for a reasonable period afterward to fulfill legal obligations and provide ongoing support.
Duration: Relationship + 7 yearsMarketing Contacts
Contact information for marketing purposes is retained until you opt out or request deletion.
Duration: Until opt-out or 3 years inactiveWebsite Analytics
Anonymous usage data and analytics information for service improvement purposes.
Duration: 26 months maximumLegal Compliance
Some information must be retained to comply with legal and regulatory requirements.
Duration: As required by lawAutomatic Deletion
Automated Data Purging
We have implemented automated systems that permanently delete personal information according to our retention schedule. Once deleted, data cannot be recovered.
Request Deletion
You can request deletion of your personal information at any time, subject to legal and business requirements. We will respond to deletion requests within 30 days.
Secure Disposal
All data deletion processes follow secure disposal standards to ensure your information cannot be recovered or reconstructed.
Exceptions
We may retain certain information for legal, fraud prevention, or legitimate business purposes, including:
- • Compliance with legal obligations
- • Resolution of disputes
- • Enforcement of agreements
- • Security and fraud prevention
International Data Transfers
Global Operations
AI Solutions Malaysia operates globally, and your personal information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws.
Transfer Safeguards
- Standard Contractual Clauses (SCCs)
- Adequacy Decisions
- Binding Corporate Rules
- Consent for specific transfers
Your Rights
Regardless of where your data is processed, you retain all rights outlined in this privacy policy, including access, correction, and deletion rights.
Data Processing Locations
Primary Operations
Malaysia (Kuala Lumpur headquarters)
Customer data processing and support
Cloud Services
Singapore, Australia (AWS regions)
Data hosting and backup services
Analytics
United States, European Union
Anonymized data processing
Contact for Transfer Information
For specific information about data transfers affecting your personal information, please contact our Data Protection Officer.
Children's Privacy Protection
Age Restrictions
AI Solutions Malaysia's services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Under 13 (COPPA Compliance)
For users under 13, we require parental consent before collecting any personal information, in compliance with the Children's Online Privacy Protection Act (COPPA).
Ages 13-16 (PDPA Compliance)
For users between 13-16, we obtain explicit consent and ensure they understand our privacy practices.
Parental Controls
Parents and guardians have the right to review, delete, or refuse further collection of their child's personal information.
Review Information
Request access to your child's personal information
Delete Information
Request removal of your child's personal data
Refuse Further Collection
Opt-out of future data collection
Ask Questions
Contact us about our children's privacy practices
Contact for Children's Privacy
For any questions or requests related to children's privacy, please contact:
Privacy Officer: privacy@ai-solutions-malaysia.com
Phone: +60 3 8264 1957
Contact Information and Privacy Officer
Get in Touch
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. Our dedicated privacy team is here to help.
General Privacy Inquiries
Business Hours
Submit a Privacy Request
Use our secure form to submit privacy-related requests, including access, correction, or deletion requests. We will respond within 30 days.
Response Timeline
We acknowledge all privacy requests within 3 business days and provide a comprehensive response within 30 days, as required by data protection regulations.
Policy Updates and Changes
Staying Current
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Notification of Changes
When we make significant changes to this Privacy Policy, we will notify you through:
- • Email notification to your registered email address
- • Prominent notice on our website
- • Updated "Last Modified" date at the top of this policy
Your Options
If you disagree with changes to this Privacy Policy, you may:
- • Close your account and request data deletion
- • Contact us to discuss your concerns
- • Adjust your communication preferences
Version History
Version 2.1
January 15, 2025Updated cookie policy and added enhanced data transfer safeguards.
Version 2.0
October 1, 2024Comprehensive revision aligned with PDPA requirements and international best practices.
Version 1.5
June 15, 2024Added children's privacy protections and enhanced data retention policies.
Version 1.0
March 1, 2024Initial privacy policy implementation for AI Solutions Malaysia.
Previous Versions
Need to review a previous version of our Privacy Policy? Contact us for archived versions or detailed change logs.
Additional Resources
Find more information about privacy rights, data protection, and our compliance with various regulations.
Questions About Our Privacy Policy?
We're here to help you understand how we protect your privacy and manage your personal information. Don't hesitate to reach out with any questions or concerns.
Email Support
info@ai-solutions-malaysia.com
Phone Support
+60 3 8264 1957
Visit Us
8 Jalan Conlay, Kuala Lumpur